Public Utilities Regulatory Commission — Ghana's utility regulator that resolves consumer complaints against electricity and water providers and oversees power sector operations.
PURC's Western and Volta/Oti regional offices resolved over 96% of utility complaints in Q1 2026, with service reliability issues dominating concerns. The regulator has faced criticism for not publicly addressing recent electricity disruptions and has ruled out a formal load-shedding timetable despite ongoing power outages.
The Public Utilities Regulatory Commission has stated there is no need for a formal load-shedding timetable despite recent power outages, with the acting executive secretary attributing interruptions to technical challenges and system upgrades rather than generation shortages. He maintains electricity supply will stabilise soon and that the situation does not amount to "dumsor" or warrant rationing measures.
Why it matters
PURC's ruling on load-shedding provides important regulatory clarity on the power supply crisis affecting households and businesses.
The Public Utilities Regulatory Commission has stated there is no need for a formal load-shedding timetable despite recent power outages, with the acting executive secretary attributing interruptions to technical challenges and system upgrades rather than generation shortages. He maintains electricity supply will stabilise soon and that the situation does not amount to "dumsor" or warrant rationing measures.
The Acting Director-General of the Electricity Company of Ghana rejected claims of overcharging, stating that ECG investigations revealed increased power consumption by customers rather than billing errors. He attributed some tariff discrepancies to meters failing to receive tariff updates due to dead zones in Ghana's mobile telephony network.